Rules, Polices, Regulations, and Client Bill of Rights
Please review our policies and familiarize yourself with our Client Bill of Rights.
Rules, Policies, and Regulations
I. General Policies
II. Prescriptions
III. Requests
IV. Payment
V. Behavior
Cancellation Fee
As of December 7th, 2022:
Dear Delmar Animal Hospital Community,
We will be requesting clients call with cancellations or to reschedule appointments at least 24 hours ahead of their appointment.
Same day cancellations and no-shows are subject to a cancellation fee which is equal to the exam fee charge, at the discretion of the hospital. At this time, the fee is $71.75 to pay for the doctor and assistant’s time that was dedicated to your appointment.
This will be the policy for our hospital moving forward.
As always, if you are running late, we can accommodate up to 7 minutes past your appointment’s start time. If you are scheduled for an inside appointment, however, you will be moved to curbside in order to see your pet in a timely manner. This will allow the next scheduled appointment to be seen as close to their start time as possible.
Thank you for your understanding and consideration.
Delmar Animal Hospital